Every plan includes ongoing monitoring of your website, Google Business Profile, and key local listings, plus a monthly allowance of included remediation minutes — hands-on time our team spends implementing fixes on your behalf, from correcting listing details to improving page content and technical issues. Higher-tier plans add broader monitoring coverage, more included minutes, and priority turnaround. Every plan starts with the same free diagnostic, so you always know your baseline before committing to ongoing service.
Digital Care is designed for a business with a stable online presence that needs essential monitoring and occasional upkeep. Digital Growth fits businesses that want a steadier improvement cadence across their website and local presence, with more hands-on time each month. Digital Recovery is for a business with a larger backlog, inconsistent listings, or urgent visibility and conversion issues that need focused attention. Start with the free diagnostic: its findings show the size and urgency of the gap, and we will recommend the smallest plan that can reasonably support the work.
Included time is for practical, approved improvements that fit safely within the plan: correcting business details, refining page titles and descriptions, updating calls to action, improving existing website copy, fixing eligible broken links, and maintaining connected listings or profiles. We document what was changed and why. Work that requires a redesign, custom software development, a large content project, paid advertising, or access we do not have is scoped separately before anyone commits time or money.
Your client portal keeps the work visible. You can review monitoring results, score history, completed improvements, supporting evidence, requests, reports, subscription details, and invoices in one place. Priorities are based on the signals we can verify, not a generic monthly checklist. If a newly detected issue is more important than a planned improvement, it can move to the front of the queue, and the reason for that change remains visible in the work record.
Yes. Plans bill month to month with no long-term contract, and you can cancel anytime from your client portal or by contacting us directly. Cancellation takes effect at the end of your current billing period, and you keep full access to plan services through that date. You can also move between plans as your needs change; the new rate applies from your next billing cycle.
Included minutes reset each month and do not roll over — they are sized to cover ongoing maintenance and improvement work, not to bank for a single large project. If a fix is larger than a plan's monthly allowance covers, we scope and quote it separately as project work before starting, so there are never surprise charges against your plan.
Yes, a one-time setup fee applies at signup alongside your first monthly payment. It covers the initial audit and configuration work — connecting your website, Google Business Profile, and listings, establishing your monitoring baseline, and prioritizing your first round of fixes — before ongoing monthly work begins.
No. The diagnostic that scores your website and generates your findings report is free and does not require a credit card, account, or commitment of any kind. Paid plans are entirely optional and only relevant if you want our team to implement fixes and monitor your presence on an ongoing basis.